You should always do your introduction call before delivering ANYTHING to the homeowner's house. Customers do not like a surprise visit with a trailer that will be blocking access to a garage or other section of the property that they may need access to. Make sure to coordinate this drop with the homeowner on every job. If you cant reach them by phone or text then do the deliveries that you can make contact on first and continue to try to reach out. In the event that you are still not successful then all you can do is go out and make the delivery. Make sure to text them and let them know that you are going to have to make the delivery so that the crew will have it there for the tear-off first thing the following morning and apologize for any inconvenience this may cause. We typically drop the trailer and the accessories on the same side of the driveway as the pallet of shingles. This makes it so that one side of the garage/driveway is still accessible if need be. This is also a great time to do a walk-around of the property and snap some before pictures to ensure that no preexisting damage is blamed on the crew or other ARC staff. If a homeowner wants a trailer parked in the yard explain to them that there could be damage done to the grass and we can not be held responsible if the trailer is placed on the grass at their request. They will need to fill out a "lawn wavier" before the trailer is ever pulled on to the grass. Get with your IPM to get lawn waivers so that you will have them with you in the event you need them. When you drop off a trailer make sure to always take pictures of the material on the ground and that the material can be counted easily with the pictures. Also, comment on the amount of shingles and other materials that were dropped by the supply house. We will need this later to verify that the right amount of material was dropped on site. Check out the video below showing you step by step how to unhook a trailer properly!